Frequently Asked Questions

  1. Want to know more about our SOFREP Crate Club?

    The Standard Crate: This subscription gets you a monthly package delivery that focuses on very cool and practical survival and tactical items. These items are also handpicked and tested by our team of Special Operations veterans (amazing value in itself). You get seriously useful and awesome stuff, and you are supporting a veteran owned and run business at the same time.

    The Pro Crate: This is the newest addition to the Crate Club, and has come to fruition due to Standard Crate customers wanting more badass gear, because you can NEVER have enough gear. It's a generous upgrade over the Standard Crate, and includes more value. A great medium between the Standard and Premium Crate.

    The Premium Crate: Also picked (sometimes handmade) and tested by our team of former Special Operations guys - these Premium specialty items are delivered four times times a year (quarterly) and are badass enough to make a grown man cry, and sure to piss off your wife! We ship bundled packages out with custom products like ballistic armor, concealed carry bags, and other rare, custom gear with a preference towards made in the USA. We know, there are a lot of gear choices out there and most of them are low in quality. We do the job sorting through the noise to find you the best stuff, which is essentially the stuff that we carry and approve.

    Please note: Membership to the Premium Club is limited.

  2. When will my crate ship?

    If you ordered on or before the 14th of the month... Your crate will ship by the end of the month. When your order ships, you will receive a shipping notification email with your tracking so you can follow your package all the way to your mailbox.

    If you ordered on or after the 15th of the month... Your order will ship by the end of the following month. When your order ships, you will receive a shipping notification email with your tracking so you can follow your package all the way to your mailbox.

  3. How will I know my order shipped, and how do I track my order?When your order ships we will send you an email with tracking info. So no worries guys.
  4. How will my order ship?For the majority of our crates we ship using DHLecommerce, which partners with the USPS for final delivery. For Premium Crates we ship using the UPS. For international orders we ship using the USPS.
  5. How do I cancel my crate or change my shipping information?

    When you subscribe to any of the clubs, you create an account that you can log into and make changes to your account including updating shipping or billing information or canceling your auto renewal. You can login to your account here: https://clubs.sofrep.com/customer/login

    Please Note: Canceling your subscription only cancels the auto renewal of the original term. It DOES NOT initiate a refund for the remainder of a term or the original order.

  6. What is the refund policy?

    Once you've made your purchase, your gear is reserved and put aside. We do not offer refunds due to us having to reserve a large of amount of gear for our customers. We do this to be as accurate as possible with our projections and insure that everyone gets their crates on a timely manner each month.

    Issue with a Crate: If you believe there is an issue with any of the gear in your shipment, please reach out to our customer service team at [email protected].

  7. What if I have questions about my order? How do I get in touch?We take customer service seriously. Each time you email or call, you will receive a response from a real human being.Our team is working live Monday through Friday from 8am-5pm EST. For any type of inquiry or feedback (good or bad) let us know by sending your emails at [email protected].